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Kanstul Frequently Asked Questions (FAQ)
Q: I see two different Kanstul websites. What is the difference?
A: www.kanstul.com is the official website of Kanstul Musical Instruments.
Q: What are your hours?
A: The factory and sales department is open Monday through Friday, 7:30 am to 3:30 pm PST; our showroom is open by appointment only. We are closed Saturday and Sunday.

Please be advised that the factory is traditionally closed for the first two weeks of July for annual inventory, maintenance and vacations.

Q: Who plays your horns?
A: Kanstul instruments are used by some of the most famous and high profile artists, such as Herb Alpert, Doc Severinsen, Arturo Sandoval, Greg Adams, Marcus Belgrave, Richard Carson Steuart, Claudio Roditi, Tim Wendt, Bennie Cowan, Chuck MacKinnon, Phil Driscoll, Walt Johnson, Dontae Winslow, George Roberts, Mike Suter, Steve Reid, Charley Davis, Rashawn Ross, John Engelkes, Les Benedict, Andrew McCandless, Alan Kaplan, Bob Payne, Mike Roylance, Robert Carpenter, Carson McTeer, Joe Barati, Jeff Cortazzo, Craig Gosnell, Phil Teele and many others.

Our outstanding instruments can be heard at Disneyland, Medieval Times, and in our nation's capitol including the top military service bands and ensembles: the Naval Academy Drum & Bugle Corps, the US Marines "Commandant's Own" Drum & Bugle Corps, the 3rd Infantry "Old Guard" Fife and Drum Corps, the US Air Force Concert Band, The US Army Band "Pershing's Own" Herald Trumpets, the Navy School of Music, the United States Military Academy at West Point and more.

Q: Where are your instruments made?
A: All of our instruments are manufactured in Anaheim, California, right here in the United States of America. We are located about a mile and a half from Disneyland.
Q: Where can I try a Kanstul instrument?
A: An authorized Kanstul dealer, brass conferences and trade shows, and of course our showroom, which is open by appointment only - please call the sales department at (714) 563 1000.

Q: Where can I buy a Kanstul instrument?
A: Any authorized Kanstul dealer (see our Dealers page). If your local dealer does not carry Kanstul products, please ask them to contact our sales department at (714) 563 1000.

Q: Do you sell direct to the public?
A: Our instruments are available through authorized Kanstul dealers only. The only instruments available directly from the factory are our G Bugles, select specialty instruments such as coach horns and ceremonial bugles, mouthpieces, parts and accessories.
Q: Why is there a waiting period?
A: Our instruments are built to order, and the process usually takes four to six weeks, depending upon the volume of work in the factory at the time of order.
Q: Do you offer factory tours?
A: Tours of the factory are limited to Mondays and Wednesdays at 10:00 am only. We recommend that you call ahead to confirm your arrival and our availability to host.

Because this is a working factory, tours are limited to about 30 minutes and no more than four to five visitors per tour, please. Thank you in advance for understanding. No open-toed shoes or sandals allowed, but cameras and questions are welcome!

Q: Do you offer repair services?
A: We will repair all Kanstul instruments, and many popular brands at our discretion. Please make any repair inquiries in writing to sales@kanstul.com. You may be instructed to send the instrument to us, at which time we would inspect and advise. Zig Kanstul himself will examine the instrument to determine exact repair costs. We request that you send the horn to us via UPS (insured) to the factory address:

Kanstul Musical Instruments
1332 South Claudina Street
Anaheim, CA. 92805
Attention: Repairs

Be sure and include a letter with details of the nature of the work desired, and your contact information. Also in the letter, please specify if you want us to notify you prior to beginning work. Otherwise, we will contact you after the work is done by phone or email with an estimate, and will accept payment by money order, check or by credit card.

Wrap and pack the horn carefully, and ship via UPS Ground (or your preferred carrier). Please do not send us the case, just the instrument. It has been our experience that the horn can be made more secure when not packed inside the case. Thank you in advance.

Q: How do I order parts?
A: Please refer to our online parts pages. Parts page. We accept parts orders in writing only, either by fax, 714 563 1661, or by email, sales@kanstul.com

Q: What forms of payment do you accept?
A: We accept payment by check, money order, wire transfer (we will provide account information) or by credit card. Please be advised that credit card transactions are subject to an additional 1.5% for Visa/MC or Discover; or 3.75% for American Express.

We accept credit card information by fax, (714) 563 1661; or by phone, (714) 563 1000 during our regular business hours only. At this time we do not accept PayPal.

Q: Do you offer a warranty on your horns?
A: We offer a one year limited warranty against manufacturing defects. The full text appears on our Warranty page.

A note about "acid bleed": When the bell rim is soldered, some acid (in the form of flux) may remain inside the bead. We take care so that when we bake the lacquer, if an acid bleed were to occur, the horn would still be in our hands, and therefore the condition could be corrected. The horns are all inspected carefully by many individuals prior to shipping, however an acid bleed can occur later. What sometimes happens is that a bump or other damage to the bell months or even years later - or sometimes even cleaning in an ultrasonic tank more powerful than ours - can cause minuscule cracks in the solder, allowing moisture to get in and later expand to push the acid out.

Q: What is Monel and why is it used for pistons?
A: Monel is a trademarked commercial alloy that is available with a high degree of consistency from a number of sources. It is a compound of nickel and copper, and resistant to pitting or corrosion. Monel is a malleable yet durable material for pistons.
Q: How long have you been around?
A: Kanstul Musical Instruments has been in business since 1982 and is about to celebrate 30 years. Zig Kanstul has been designing and building horns for over 50 years, and his illustrious career includes lengthy stints at Olds and Benge, and he has consulted for numerous other companies over the years.

Q: What is that line on my copper bell?
A: That line is supposed to be there. Our copper bells are made from a single sheet of copper. The line is where the bell seam is joined by brazing. The filler metal (brazing material) is bronze-based, and yellowish in color in contrast to the reddish color of the copper.

Q: What kind of valve oil do you recommend?
A: We do not recommend any particular brand of valve oil, however any high quality pro oil is acceptable for use on Kanstul horns.

Q: How do I become an authorized Kanstul dealer?
A: Please contact our Sales Manager at (714) 563-1000, or by email, sales@kanstul.com

Q: What is the difference between flugel horn mouthpiece tapers?
A: The following information is reprinted with permission from www.mouthpieceexpress.com

Guide to Flugelhorn Tapers
Confused about tapers? We used to be, too! Here's the scoop on flugelhorn mouthpiece tapers. If you are using the wrong taper, you may be experiencing poor intonation and response!

  • LARGE Morse taper
    Commonly known as Standard Taper, the LARGE Morse taper is used by Yamaha, Getzen, Callet, Benge/King/Conn, Holton and older Kanstul 1525 fluglehorns.

    Note: Only a very limited number of early Model 1525 Signature flugelhorns were built with mouthpipes to accept the large Morse (Yamaha) taper. If you own a Model 1525, more than likely it has a receiver that accepts the small Morse (Bach) taper. The mouthpipe is marked with a letter "B".

  • SMALL Morse taper
    The so-called "Bach Taper." Bach, Courtois, newer Couesnon, Kanstul 1525 and some European flugelhorns use SMALL Morse taper.
  • FRENCH (straight) taper
    Also known as Couesnon Taper, French taper is used by original Couesnons, Flip Oakes "Wild Thing," Kanstul CCF 925, and original F. Besson flugelhorns.

Additional flugelhorn mouthpipes are available for $60 each plus shipping.

Q: What should I use to clean my horn?
A: For horns with a lacquered finish, wipe clean with a soft cloth, such as double knap flannel (like a cloth diaper) or microfiber. We use Tarni-Shield on silver plated horns. We mix the product half and half with water. It goes on evenly, dries quickly and polishes off easily with double knap flannel.

Q: I like Amado water keys but they don't really drain that well. What can I do?
A: The Amado water key, while quite popular, has a much smaller hole where it is attached to the crook. It is best to keep the inside of your slide(s) free of debris by cleaning them frequently using a snake. For best results, simply tilt the horn downward and open the water key. The water should drain on its own, or with a light "puff" of air. Do not blow hard into the mouthpipe because this will push the water past the hole.

Q: Do you make instruments for other companies?
A: Kanstul Musical Instruments is a supplier to the industry, providing services, tooling, parts and instruments to many companies in North America and Europe.

Q: Does Kanstul offer a sponsorship / partnership / endorsement program?
A: At this time, we do not offer an endorsement program for artists or organizations.
Q: What metals / alloys are available for bells?
A: We work with yellow brass, bronze and copper. Our bronze is sometimes referred to as 85-15 and is roughly the color of champagne. We also work with red brass, that's 90-10. Bell materials are generally available in thickness ranging from .017" to .025".
Q: I want to date a horn, or identify it by its serial number. How do I do that?
A: To date or identify a horn by its serial number, please email your request to sales@kanstul.com. Be sure to include the serial number and a description of the horn in question.

Q: I have an F Besson instrument that is in need of parts or repair. Can you help?
A: Kanstul built many instruments for Besson. To find out whether or not a Besson horn was built by us, send an email to sales@kanstul.com. Please give the serial number and a description of the horn, including the markings on the bell.

Parts and repairs are available for Kanstul-made horns.

Additional information about F Besson instruments, including model numbers and descriptions, can be found at The Besson Loyalist

Q: I just acquired a used French Besson C trumpet made by Kanstul. It came with three interchangeable leadpipes (68, 75 and 76). What do the numbers mean?
A: This model Besson C trumpet (sometimes referred to as the Besson Meha C) shipped with three mouthpipes, each marked with a two-digit number to distinguish them from one another. The first digit referred to the mandrel - either the no. 6 (ML) or the no. 7 (Large Bore). The second digit referred to the number of eights of an inch from the small end that the pipe is cut. The 68 mouthpipe, for example was from the no. 6 mandrel and cut 1" (8/8ths) from the small end.
Q: Can you tell me more about my F Besson instrument?
A: For years, Kanstul Musical Instruments manufactured a range of horns for Boosey & Hawkes (now known as The Buffet Group). Some information about F Besson instruments, including model numbers and descriptions, can be found at The Besson Loyalist

Q: How do I pack a horn for shipping?
A: Wrap and pack the horn carefully, and ship via UPS Ground (or your preferred carrier). Please do not send us the case, just the instrument. It has been our experience that the horn can be made more secure when not packed inside the case. Thank you in advance.

In the unlikely event that a horn arrives with shipping damage, we will advise you to contact the carrier.

Q: My horn just arrived, but appears to have been damaged during shipment. What should I do?
A: In the unlikely event that your horn arrives with shipping damage, it is very important that you SAVE THE CARTON. Then contact the Kanstul factory for instructions.

Q: What straight mutes fit your Model 920 and 1520 Piccolo Trumpets?
A:

A standard piccolo trumpet mute fits the 920, and the A- and Bb bells of the 1520. A D trumpet mute fits the G bell of the 1520.

Q: I have a Model 1500/1504/1600/1601 and my mutes won't stay in. What do you recommend?
A:

The throat size on those bells may be somewhat larger than on most conventional trumpets. Many players take their mutes to their local music shop or repair tech, who can add cork.

Q: How do I set the combo latch on my deluxe Gladstone case?
A:

These cases are custom made for us by G & G Quality Cases in Los Angeles. The deluxe style case has solid brass combo latches, and instructions for setting the combo are included in the case. In the event that your case arrived without the instructions here they are:

1) With the lock open, slide the button inward towards the number wheels and hold 2) Set the number wheels to the desired combination 3) Release the button 4) Make a note of the combo in case you forget

We can email a small pdf file that includes a diagram.

We do not know how to reset or open the case if the combo is forgotten.


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